Complaints

Our commitment

We are committed to delivering a high standard of service. If something has not met your expectations, we want to hear about it so that we can put it right and improve.

How to raise a complaint

Please send your complaint in writing to the contact details listed in our Privacy Notice, marking it "Complaint". Include your name, how we can contact you, a description of the issue, and any reference numbers or relevant dates.

What happens next

• We will acknowledge your complaint within 5 working days.
• We will investigate the issues raised and aim to provide a full written response within 20 working days. If we need longer, we will explain why and give you a revised timeframe.
• Our response will set out our findings, any actions we propose, and the next steps available to you if you remain dissatisfied.

If you are still not satisfied

If you are not satisfied with our final response, you may be entitled to refer the matter to a relevant professional body or, where applicable, to the Data Protection Commission (DPC) for data-protection concerns (see our Privacy Notice).